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  • Assisted Travel with Arriva Trains Wales

    Our aim is to make travelling with us as simple as possible; for this reason we provide special assistance to passengers who have additional requirements. This page is a summary of accessibility information available on the Arriva Trains Wales website to help you make your journey go as smoothly as possible. Click on the underlined headings and/or words will take you a page containing more detailed information on each topic.

    Travel assistance 
    If you require assistance when travelling by train please book in advance by ringing our Passenger Assist team on 033 300 50 501. 

    Alternatively, you can select and book assistance for your journey when you buy your tickets online- our website lets you choose exactly what help you need from a number of options. Please give us at least 24 hours notice before you intend to travel so that we can make the necessary arrangements for you.

    Visit on Train Travel Tips.

    If you have a disability you may be eligible for a Disabled Persons Railcard. If you do not have a Railcard and you are blind or partially sighted and travelling with a companion, or if you use a wheelchair, you can get a discount on Anytime tickets.

    Stations Made Easy
    Sometimes it can be helpful to have an idea of what a station looks like before you get there. Stations Made Easy allows you to plan a route around a station and see photos of it.

    Passengers with Disabilities  
    Arriva Trains Wales is committed to providing an excellent quality of service to all our customers. Read more about our committment to improve access to our services for customers with disabilities here.

    Assistance Dogs
    To help us achieve our goal and commitment to delivering the best possible service to our customers, Arriva Trains Wales has introduced the ‘Assistance Dogs Travel Guide’ in partnership with each of the Charities. 

    Mobility Scooters  
    Train Companies have different policies about carrying Mobility Scooters on trains.

    Other information
    Disability Onboard Website
    The new Disability Onboard Website is produced by the Association of Train Operating Companies (ATOC) and is designed to help disabled passengers, and others who might encounter practical difficulties, make use of the help and resources available for planning a barrier-free train journey in Great Britain. Visit today to find out more.

    Cardiff and Valleys Local Routes Accessibility Map
    Visit the Route Map page to find out the level of accessibility at stations on the Cardiff and Valleys Local Routes or download the map here (Adobe Acrobat PDF).

    National Rail Enquires - Information for Disabled Passengers
    Further information is available on the National Rail Enquiries website to help make your journey go as smoothly as possible.Visit

    Click here to watch a video by the Cambrian Railways Partnership which gives those who might need some extra assistance, advice on how to plan, organise and undertake a rail trip in the UK and all of the forms of assistance available. 

  • Making Rail Accessible Helping Older and Disabled Passengers IMG Making Rail Accessible: Helping Older and Disabled Passengers
    This guide is to assist you with your journey on Arriva Trains Wales/Trenau Arriva Cymru train services and at our stations. If you have reduced mobility or special requirement this guide will provide advice on how best to get help and assistance if you need it.

    Click here to download the PDF (Adobe Acrobat PDF)
    Click here to download the Welsh PDF (Adobe Acrobat PDF)



  • Making Rail Accessible Guide to Policies and Practices September 2011 IMG Making Rail Accessible: Guide to Policies and Practices

    Click here to download the PDF (Adobe Acrobat PDF)