Booking Travel Assistance with Arriva Trains Wales

If you would like assistance when making a journey, such as help getting on or off a train, or ramps for a wheelchair, please contact Assisted Travel before you start your journey. 

You can book Passenger Assist by:

Select and book assistance for your journey when you buy your tickets online on the Arriva Trains Wales website.

By visiting the Passenger Assist website.

Call Passenger Assist between 8am and 8pm on 033 300 50 501

Textphone (For customers with hearing impairments) 08457 585 469

Through Passenger Assist, we can:

• arrange assistance
• sell you tickets
• provide help getting on and off trains
• reserve seats and wheelchair spaces
• provide rail information