Buying a ticket
You should buy your train tickets well in advance of
travel, which will save you having to queue at the booking office on the day.
There will be revenue protection officers at the station and ticket barriers will
be in use.
You should buy return tickets for your journey so that
you won’t have to queue for tickets before entering the queuing system when
returning to the station – this also saves you a bit of money, as it’s often
cheaper than buying two single tickets.
The safety of our passengers is paramount - here are a
few things to remember to stay safe.
Please stand well back from the platform edge
Allow passengers to get off the train before you board
Please do not wave flags and banners on the platform, as
they are distracting to the driver
Dress appropriately for the weather – the queuing system
is not under cover.
Reservations on trains
Some services are closed or not available for seat reservations on event days,
as we cannot guarantee that you will be able to get your reserved seat.
Passenger Assistance
If you need assistance when travelling by train then please visit our Assisted
Travel page
Engineering Work
You should check
for details of engineering work that may affect your train journey to and from
Cardiff
Charter Trains
Passengers travelling to an event in Cardiff on a chartered train need to obtain
the following information from the Charter organiser before travelling:
- Where you need to queue for the return journey
- What time you need to be back at the station
- The name of the Charter service you are travelling on and
the colour of your train ticket
Charter trains must depart at their booked time, so we
won’t be able to hold it if you’re not on board when the train is due to
leave.
Alcohol
There are some events when alcohol consumption on trains and at stations is not
permitted. If this is the case we’ll advertise this nearer the event with
support from the British Transport Police.